Key ACP Communication Skills

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This is a list of the key ACP communication skills. We will go into each in more detail.
Reflection
In addition to all of the active listening skills, reflection involves paraphrasing what the resident or surrogate decision-maker is saying to demonstrate your understanding and clarify.

Reflective statements can elicit a deeper understanding and result in new insights into personal values and goals

Open-Ended Questions
Another skill involves using open-ended questions. These kinds of questions require more than a yes or no response so they help prompt discussion and reflection. Close-ended questions are ones that call for a one word answer. For example:
  • ACP Specialist: