A Close Look at Lucy

Bonus Round!
Lucy did a great job of working her way through her monthly assignment list. However, she was also asked to help with a few other residents.

Lucy ensures that she has recorded the outcomes for each ACP attempt and discussion in the electronic medical record.
  • She also follows-up to ensure all ACP documents are in place and that the staff who take care of each resident are aware of any new information
  • She reviews her outcomes with her supervisor at the end of the month. They discuss her progress and identify some processes that need to be fixed. A plan is created to educate incoming nursing staff
  • A new structured assignment list is generated. Lucy gets to work!

Quality Assurance Meeting Review
At the next Quarterly Assurance Meeting, Lucy is asked to report outcomes for the prior month